About the Job
We are searching for someone who is efficient with a pleasant personality to join our team as a Front Desk Agent. As a Front Desk Agent, you will be the first contact to represent the camping in front of guests either over the phone or during check-in and check-out. You will also have to provide excellent customer services to the guests. You should provide the guests with all the necessary information they require and ensure they have a comfortable stay. You should possess amazing communication skills and love interacting with people. You should also have a keen eye for details and you should be able to respond quickly.
Responsibilities
- Managing room reservations either on-call or assign rooms at the time of check-in
- Providing necessary information to the guests
- Responding to customer queries on time
- Maintaining and registering the guest’s details
- Coordinating with the housekeeping staff to ensure the rooms are cleaned and maintained according to guest requirements
- Briefing the guests about additional services
- Providing help to the guests related to car bookings or ticket bookings
Requirements
- Degree in High School such as HAVO VWO and MBO level 4
- Knowledge of reservation software
- Proficient in the Spanish and Dutch
- Knowledge of English and other languages is advantageous
- Pleasant personality and organizational skills
- Knowledge of Computer and MS Office applications
- Attention to detail
- Good verbal and written communication skills